• 01463 782309
  • The Square · Beauly · Inverness-shire · IV4 7BX
The Priory Hotel, Highlands, Scotland The Priory Hotel, Highlands, Scotland

The Priory Hotel

Our Approach - Covid 19

The Priory Hotel's approach to Covid -19

 

 

A personal message to you from the Management Team at The Priory Hotel. 

Dear friends,

We hope you managed to stay safe and healthy during what has been a very testing time.  Life has changed for us all in the past few months, both personally and in business and we like you, are doing our best to adapt to the new "Norm".  

We were devastated to temporarily close our doors in March however, we have worked tirelessly to reopen our doors and develop a policy to keep you, our guests, customers and our staff members as safe as we possibly can.  Since opening our doors in 1972 we have built our business and reputation on caring about people and this has never been more important than it is right now, as we endeavor to reassure our guests, customers and staff of our ongoing promise to their safety, comfort and wellbeing.

The Priory Hotel has taken advice from industry bodies and local authorities to apply their safety guidelines.  We have also developed and implemented our own safety programme. 

As always we are committed to doing our very best for you, it is what we have built our reputation upon over the last 42 years.  Whilst we are living in a time of social distancing you will always be assured of a warm Highland Welcome and Hospitality. 

Our priority is the wellbeing of our guests, customers and staff, we understand at this time of uncertainty in travel that flexibility is of the utmost importance to you.  To encourage guests to plan ahead, we have reviewed our booking policies and you can be assured of full flexibility in all and any reservations you make.

To all our customers old and new, we cannot wait to welcome you back to The Priory Hotel in Beauly.  On behalf of the whole team, we thank you all for the continued support you've shown us during this challenging time. 

The Priory Hotel Management Team.

 

CHECK IN – CHECK OUT

Check-in time is from 3pm
Minimal contactless check-in and check-out procedures are in operation
Pre check in call made the day prior to arrival to check on your health and wellbeing and discuss any requests you may have for your stay
The full cost of our guest's stay to be pre authorised the day prior to arrival
Final accounts emailed to guests on the morning of their departure

SOCIAL DISTANCING

Protective screens are in place at reception, bars and payment points
Signage and floor markings in place to assist observation of recommended social distancing
Guests requested to adhere to social distancing guidelines including the wearing of face coverings whilst moving around the hotel

HOUSEKEEPING / CLEANING

Sanitising stations at touchpoints throughout the hotel
Additional cleaning routines for all public areas at regular intervals
Bedroom cleaning increased to reflect appropriate standards
Removal of excess soft furnishings from bedrooms
Room servicing cleans by request only, traditional servicing still available and only when the room is vacant
Hygiene processes reviewed regularly in line with Government guidelines
Rooms sealed, dated and signed by the housekeeping team

FOOD AND BEVERAGE

Socially distanced dining is in place
Extra hygiene measures are in place for the serving of food and beverages
Complimentary room service available for breakfast, lunch and dinner
Outside area available (Remember to Bring Your Own Blanket BYOB!)
Cash and contactless payments are accepted

STAFF

Full COVID-19 Risk assessments have been carried out
Full staff training on new processes and procedures including COVID-19 specific training
Appropriate PPE issued to staff in all departments

 

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The Priory Hotel

Website Privacy Statement

This privacy policy sets out how The Priory Hotel uses and protects any information that you give The Priory Hotel when you use this website.

The Priory Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Priory Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 1st, 2019.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The Priory Hotel

Website Terms and Conditions

Your use of the The Priory Hotel Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to The Priory Hotel.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Trademarks

The images, logos and names on this Web Site which identify The Priory Hotel or third parties and their products and services are proprietary marks of The Priory Hotel and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of The Priory Hotel or any third party with respect to any such image, logo or name.

Alterations

The Priory Hotel reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with The Priory Hotel at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.

WEBSITE POLICIES

Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to The Priory Hotel or its service or product suppliers of its charges from time to time. Please contact us.

In the event that you use any of the services contained on this Web Site for commercial use, The Priory Hotel shall be entitled to charge you at its applicable rates in respect of such commercial use.

Copyright

The copyright in the material contained in this Web Site belongs to The Priory Hotel or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;

the copies must retain any copyrights or other intellectual property notices contained in the original material;

the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by The Priory Hotel or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.

Disclaimers

Whilst The Priory Hotel has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to The Priory Hotel or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will The Priory Hotel be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

The Priory Hotel does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

The Priory Hotel does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude The Priory Hotel's liability for death or personal injury resulting from negligence of The Priory Hotel.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to The Priory Hotel or its licensed source. All rights of Gailes Hotel in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Gailes Hotel makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Gailes Hotel. When you activate any of these links, you will leave The Priory Hotel Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites The Priory Hotel does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by The Priory Hotel or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

The Priory Hotel

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.